We hope you love your Yan Tan as much as we have loved creating it, but look we get it – things change. If something isn’t right please tell us, we’re new and we’re learning so want to deliver the best knitwear for you!
You will receive shipping updates and order confirmations via email - if you don't provide and email address at time of purchase you will not receive such updates. We aim to ship within 5 working days of receiving your order (unless item purchased has been bought on pre-order).
We ship directly from our factory in Leicester and you can return your Yan Tan for a full refund or exchange within 14 days of purchase from delivery date. If the item is new, unused, still partnered with its dust bag & batch card and still with labels in tact you will receive a full no quibble refund. If however we receive the item and it has been washed or worn, we retain the right to refuse refund and will return the item to you.